DUBAIZONES™ RETURN AND REFUND POLICY

DubaiZones Online Store Return Policy

 

At DubaiZones, customer satisfaction is our top priority. We offer a simple and convenient return and exchange policy to ensure a seamless shopping experience.

1. One-Week Easy Return and Exchange Policy

  • Return Eligibility: You can return products within one week (7 days) from the date of delivery.
  • Exchange Eligibility: You can request an exchange within one week (7 days) from the date of delivery.

2. Conditions for Return and Exchange

  • Damaged or Broken Products: Returns are accepted if you receive a damaged or broken product. Please contact our customer service team within 24 hours of receiving the product to report any issues.
  • Exchange Requests: Exchanges are allowed for products that are in their original condition, unused, and with all original packaging intact.

3. Return and Exchange Process

  • Initiating a Return or Exchange: To initiate a return or exchange, contact our customer service team via email at dubaizonesinfo@gmail.com or call us at +923142626506
  • Return Approval: Once your return request is approved, we will provide instructions for returning the product.
  • Exchange Approval: Once your exchange request is approved, we will provide instructions for sending back the original product and dispatching the replacement item.

4. Shipping Charges

  • First-Time Delivery: The first-time delivery of your order is always free.
  • Return Shipping: If you are returning a damaged or broken product, DubaiZones will cover the return shipping costs.
  • Exchange Shipping: The delivery charges for sending back the product for an exchange will be borne by the customer. DubaiZones will cover the shipping cost for sending the replacement item.

5. Refunds

  • Refund Processing: Refunds for returned products will be processed within 7-10 business days after we receive the returned item and verify its condition.
  • Refund Method: Refunds will be issued to the original payment method used at the time of purchase.

6. Non-Returnable Items

  • Personalized Items: Custom-made or personalized items cannot be returned or exchanged unless they are damaged or defective upon arrival.
  • Sale Items: Items purchased during sales or clearance events are not eligible for return or exchange.

7. Contact Us

For any questions or concerns regarding our return and exchange policy, please contact our customer service team at:

Thank you for shopping with DubaiZones. We value your business and strive to provide the best possible service.